Refund Policy

At Create by Darcy, we value the trust you place in our creative services and are committed to delivering high-quality work. Because design and creative projects require significant time, planning, and resources, we have established the following refund policy:
 

1. Deposits & Initial Payments

• Deposits and upfront payments are non-refundable once work has started. These payments secure your project in our schedule and cover initial creative time.

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2. Project Cancellations

• If a project is canceled by the client after work has begun, the client is responsible for payment of all work completed up to the cancellation date.

• If Create by Darcy is unable to complete the project due to unforeseen circumstances, a partial refund may be issued for work not delivered.

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3. Completed Projects

• Once final deliverables have been approved and delivered, no refunds will be issued.

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4. Digital Products (if applicable)

• Sales of digital products (such as templates, graphics, or downloads) are final and non-refundable.

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5. Revisions & Satisfaction

• Each project includes a set number of revisions as outlined in the agreement. If additional revisions are requested, they may incur additional fees.

• We are committed to working with you to ensure satisfaction within the scope of the project agreement.

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6. Exceptions

Refunds may be considered on a case-by-case basis if:

• A billing error occurred.

• Services were not provided as agreed upon in writing.
   

Contact Us
If you have questions about this Refund Policy, please contact:
Create by Darcy
Email: createbydarcy@gmail.com
Phone: 978-994-4100
Location: Methuen, Massachusetts